1. Processing Time

All orders are processed within 1-2 business days (Monday through Friday, excluding major holidays). Orders placed on weekends or holidays will begin processing the next business day. Once your order is processed and leaves our warehouse, you will receive a shipping confirmation email with your tracking information.

2. Shipping Methods & Rates

We offer the following shipping method to deliver your T-Shirts, Sweatshirts, Jackets, Mugs, Tumblers, and Tote Bags. Estimated delivery times begin once the order has shipped from our facility.

• Standard Shipping: $4.99 | 5 - 11 business days

3. Shipping Costs

Shipping rates are calculated at checkout based on your delivery destination and the total weight of your order. The final shipping cost will be displayed clearly before you complete your purchase.

4. Order Tracking

Once your order has shipped, you will receive an email containing your tracking number and a link to the carrier's tracking site. Please allow 24-48 hours for the tracking information to be updated and become active in the carrier's system.

5. Delivery Delays

While we provide estimated delivery timelines, Atinssports is not responsible for delays caused by the shipping carrier, inclement weather, customs processing, or other unforeseen circumstances. If your order has not arrived within 7 days of the estimated delivery date, please contact us at [email protected] for assistance.

6. Address Accuracy

It is the customer's responsibility to provide a complete and accurate shipping address at the time of checkout. We are unable to modify addresses once an order is placed. If a package is returned to us due to an incorrect or incomplete address provided by the customer, a re-shipment fee will apply to send the order to the correct address.

7. Lost or Stolen Packages

If your tracking information shows that your package was delivered but you have not received it, we recommend first checking with neighbors and your local post office. If the package appears to be lost in transit:

1. Please contact the shipping carrier directly to initiate a search.
2. If the carrier confirms the package is lost, email us at [email protected] with your order number and the carrier's case details.

We will file a claim with the carrier and, upon confirmation of loss, arrange for a replacement shipment or issue a refund for the affected items.

8. International Shipping

For orders shipped outside our primary shipping zone, please note the following:

• The customer is solely responsible for any customs duties, taxes, and import fees levied by the destination country. These charges are not included in the item price or shipping cost paid to Atinssports.
• Delivery times for international orders vary significantly by destination country and are not guaranteed.
• Due to shipping restrictions, certain items in our collection may not be available for international delivery.

Contact Us

If you have any questions about our Shipping Policy, please contact our customer support team at [email protected].

1. Overview

We offer a 30-day return window from the date your item is delivered. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. How to Start a Return

To initiate a return, please email our support team at [email protected] with the following information:

• Your order number
• The reason for the return
• Photos of the item(s), if the item is damaged or defective

We will respond to your request within 2 business days with instructions on how and where to send your package.

3. Return Shipping

The customer is responsible for paying the shipping costs for returning an item, unless the item is defective or we sent you the wrong item by mistake.

4. Refund Process

Once we receive your returned item, our team will inspect it. This inspection typically takes 2-3 business days.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5-7 business days after the refund is processed. The exact timing depends on your payment provider:

• Major Credit/Debit Cards: Refunds typically appear on your statement within 5-7 business days.
• PayPal: Refunds are usually reflected in your PayPal balance immediately.

5. Exchanges

We offer exchanges for a different size or color of the same item, subject to stock availability. Please contact us at [email protected] to check availability.

For a different product, it is often faster to return the original item for a refund and place a new order.

6. Non-Returnable Items

Certain items are non-returnable and considered final sale:

• Items marked as "Final Sale"
• Digital downloads
• Perishable goods
• Personalized or custom-made items (e.g., custom printed t-shirts)
• Hygiene-related products (once opened or used)

7. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us immediately. You must notify us within 48 hours of delivery.

Email us at [email protected] with your order number and clear photos of the product and its packaging. We will arrange for a replacement or a full refund at no cost to you, including return shipping if needed.

8. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

1. Check your bank account or card statement again.
2. Contact your credit card company or bank, as it may take some time for the refund to be officially posted.
3. If you still have not received your refund, please contact us at [email protected].

9. Sale Items

Only regular-priced items may be refunded. Unfortunately, items purchased on sale or at a discount are considered final sale and cannot be refunded.

Contact Us

If you have any questions about our Returns & Refunds Policy, please contact our customer support team.

Email: [email protected]

Return Address:
9064 HARDING AVE
SURFSIDE, FL 33154
US