Refund & Return Policy

1. Overview

We offer a 30-day return window from the date your item is delivered. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. How to Start a Return

To initiate a return, please email our support team at [email protected] with the following information:

• Your order number
• The reason for the return
• Photos of the item(s), if the item is damaged or defective

We will respond to your request within 2 business days with instructions on how and where to send your package.

3. Return Shipping

The customer is responsible for paying the shipping costs for returning an item, unless the item is defective or we sent you the wrong item by mistake.

4. Refund Process

Once we receive your returned item, our team will inspect it. This inspection typically takes 2-3 business days.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5-7 business days after the refund is processed. The exact timing depends on your payment provider:

• Major Credit/Debit Cards: Refunds typically appear on your statement within 5-7 business days.
• PayPal: Refunds are usually reflected in your PayPal balance immediately.

5. Exchanges

We offer exchanges for a different size or color of the same item, subject to stock availability. Please contact us at [email protected] to check availability.

For a different product, it is often faster to return the original item for a refund and place a new order.

6. Non-Returnable Items

Certain items are non-returnable and considered final sale:

• Items marked as "Final Sale"
• Digital downloads
• Perishable goods
• Personalized or custom-made items (e.g., custom printed t-shirts)
• Hygiene-related products (once opened or used)

7. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us immediately. You must notify us within 48 hours of delivery.

Email us at [email protected] with your order number and clear photos of the product and its packaging. We will arrange for a replacement or a full refund at no cost to you, including return shipping if needed.

8. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

1. Check your bank account or card statement again.
2. Contact your credit card company or bank, as it may take some time for the refund to be officially posted.
3. If you still have not received your refund, please contact us at [email protected].

9. Sale Items

Only regular-priced items may be refunded. Unfortunately, items purchased on sale or at a discount are considered final sale and cannot be refunded.

Contact Us

If you have any questions about our Returns & Refunds Policy, please contact our customer support team.

Email: [email protected]

Return Address:
9064 HARDING AVE
SURFSIDE, FL 33154
US